Support
Returns & Refunds
30-day window
Return most items within 30 days of delivery
Free collection
We arrange courier pickup for large furniture
Refund in 5–7 days
Once we've received & checked your item
Damaged on arrival?
Contact us within 48 hours for a full replacement
How to start a return
- 1
Open your order
Go to My orders and pick the item.
- 2
Request a return
Tap "Request a refund" and pick a reason. We'll confirm by email within 1 business day.
- 3
Send it back
Keep the original packaging where possible. We'll arrange free collection for furniture.
What can be returned
Most items in original condition — unused, with tags and packaging. Small assembly is fine.
Non-returnable
Custom or made-to-order pieces, mattresses that have been slept on, and gift cards are non-returnable unless faulty.
Refund timing & method
Because Estora currently doesn't collect online payment, refunds are processed as an order cancellation on your account within 24 hours of us receiving the item. If you paid on delivery, we'll refund the same way (bank transfer or cash) within 5–7 business days.
Exchanges
Prefer a different colour or size? Start a return, then place a fresh order — it's usually faster than swapping.
Damaged or defective
Message us within 48 hours of delivery with photos. We'll send a replacement at our cost — no need to return the damaged piece first.
Need help with a specific order?