Terms of Service

1. Introduction

These Terms govern your use of Estora's website, apps and any orders placed with us. By browsing or ordering you agree to them.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) to place an order.

3. Accounts

You're responsible for keeping your login details safe and for activity on your account. Let us know immediately if you suspect unauthorised use.

4. Orders & pricing

All orders are subject to acceptance and stock availability. Prices and promotions can change without notice; the price shown at checkout is the price you pay.

5. Payments

Estora currently operates on a "confirm later" model — we don't collect online card payments. Any card entry in checkout is a simulated test flow; no charge is made. Once our team confirms your order, we'll arrange payment (cash on delivery or invoice).

6. Shipping

Delivery times, costs and options are described on our Shipping page. Estimates aren't guarantees — carriers occasionally delay.

7. Returns & refunds

You can return most items within 30 days. Full terms live on our Returns & Refunds page.

8. Intellectual property

All content on estora.com — photos, copy, logos, code — belongs to Estora or its licensors. Please don't reuse it without permission.

9. Acceptable use

Don't attempt to disrupt the site, scrape it at scale, or use it to break the law or harass others.

10. Disclaimers

The site is provided "as is". Product colours may vary slightly from screen to reality. We do our best to keep information accurate but don't warrant it's error-free.

11. Limitation of liability

To the extent permitted by law, Estora isn't liable for indirect or consequential losses arising from your use of the site or products.

12. Governing law

These Terms are governed by the laws of England & Wales. Disputes are subject to the exclusive jurisdiction of the courts of London.

13. Contact

Questions? Get in touch — we usually reply within one business day.